Job Title: Retail Business Manager Location: Walnut Creek, CA Employee Status: Full-Time, Exempt

Summary:

The Retail Business Manager is responsible for building the business and achieving sales and service goals through the team of Counter Manager(s), Lead Sales Aesthetician (LSA), Beauty Artists and Aestheticians, by setting the standard and personal use of the 8 Step Magic Formula, training and holding the team accountable for all aspects of their positions, leading by example, team selling, coaching, recruiting talent and leadership of the team. The Retail Business Manager is also responsible for setting and maintaining visual direction, executing successful events and promotions, and State Board compliance.

Essential duties and requirements:

Sales & Service Goals

• Achievement of store sales and service goals, as agreed upon with District Sales Manager.
• Use, train and continually coach team on the use of the 8 Step Magic Formula, including The Hand Off.
• Ensure that all Consultants and Aestheticians following the 8 Step Magic Formula, including the Hand Off.
• Continually train the team on product information, application and demonstration technique.
• Divide service and sales goals between CM(s) and LSA and communicate goals on a daily basis; follow up during the day to ensure the teams are on target to achieve their goals.
• Monitor team performance, working with the Counter Manager(s) and LSA to hold team accountable for individual/total sales/services goal achievement, job performance and execution of duties, and use of the 8 Step Magic Formula.
• Make certain that both CM and LSA are leading their teams in converting services into sales through effective demonstration and use of The Hand Off
• Ensure that the Beauty Artists and Aestheticians are booking return service appointments and makeup lessons on a complimentary basis to fill quiet trading periods, reminding each service customer that the makeup lesson is a part of the service.
• Ensure Brow Bar appointments and ‘drop in now’ customers are being serviced with a sense of urgency, through correct use of the appointment book, walk up list and The Hand Off, reminding the team ‘we are never booked’.
• Lead by Example. Demonstrate strong leadership skills; provide motivation, guidance and structure.
• Ensure that Benefit offers the highest possible level of customer service.

Promotions and Special Events

• Encourage Counter Manager(s) and LSA to create excitement on counter by organizing additional activities and/or product focuses on a regular basis.
• Plan and execute events around key times/product launches/etc., working closely with the supervising DSM for details and expectations.
• Train the CM(s) and LSA on how to ensure these events are executed to Benefit standard.
• Link up with local organizations and/or clubs, in store fashion and accessory departments, etc. to attract new business to Benefit through joint events and promotions.

Counter Culture

• Follow all merchandising (Counter Culture) direction and standards as given by the Benefit Creative Services department.
• Train CM(s) and LSA how to assist in maintaining all Counter Culture standards and Creative Service Department direction.

Sanitation and Hygiene

• Ensure that all areas of Benefit Counter and Brow Bar consistently achieve the highest standards of sanitation and hygiene, as per the requirements placed upon all operations providing waxing and tweezing services by the State Board.
• Work closely with LSA to ensure individual Aesthetician/State Board sanitation and hygiene standards are met.
• Work closely to with CM(s) to ensure all Beauty Artists are maintaining a high level of sanitation and hygiene.

Recruitment

• Consistently recruit for outstanding Beauty Artists and Aestheticians.
• Ensure that you have a talent pool readily available to fill open positions.
• Train and hold CM(s) and LSA accountable for recruiting new team members.

Training

• The Retail Business Manager will be instrumental in training the Counter Manager(s), LSA, Beauty Artists and Aestheticians in sales and customer service by example and demonstration. Most training will take place at the counter, but is also to include the New Hire Induction for all new hire Beauty Artists and Aestheticians.
• The Retail Business Manager is responsible for working with their District Sales Manager and Field Training Manager to ensure the team is prepared for seasonal trainings and in-store training visits. This is to include following Benefit training follow up procedures to ensure comprehension and improved performance by the team.
• The Retail Business Manager will also be instrumental in developing the job performance, leadership and coaching skills of the Counter Manager(s) and LSA, who will continue to manage their respective teams.

Communication

• Liaise with store management on a continual basis, with particular reference to store events, schedule and staffing, open jobs, sick calls, and department trend.
• Daily communication and liaison with Counter Manager(s), LSA, and DSM is essential.

Administrative

• Responsible for the completion and submission of all Benefit tracking forms and paperwork in a timely manner to the District Sales Manager. This is to include the collection and submission of all forms completed by Counter Manager(s) and LSA.
• Responsible for writing Aesthetician schedule with the LSA, and for working closely with the retailer department manager and Counter Manager(s) to monitor Beauty Artist scheduling.
• Responsible for monitoring Aesthetician timekeeping procedure, LSA completion of Aesthetician timekeeping paperwork, and LSA completion of supply orders.
• Ensure with the LSA that all Aesthetician manual tracking is accurate and complete.
• Feedback any relevant stock issues to Benefit and Retailer Management, thus preventing potential out of stock situations.
• Responsible for monitoring the CM(s) use and completion of Retailer ‘Top 40’ procedure.
• Responsible for all Benefit employee compliance of all Benefit employee policy and procedure, as outlined in the Benefit Employee Handbook.

How To Apply:

Email your resume, cover letter, and/or any other relevant materials to:
starsearch@benefitcosmetics.com
In order to be considered for this position, please include the title of this position and location in the subject line of your email!

In your cover letter, please be sure to address the following questions:
1) The job for which you are applying
2) The date you are available to start
3) The reason you want to work with us
4) How you heard about us