Job Title: Counter Manager Department: Wholesale Employee Status: Full-time Location: New York, NY

Summary: 
The Brow Bar Counter Manager is responsible for the achievement of both personal and team product sales goals through use of the 8 Step Magic Formula. The Counter Manager is responsible for developing the selling and customer service skills of their Beauty Artists through coaching, team selling and leading by example. They are also responsible for creating and maintaining a high level of teamwork and communication between Beauty Artists and Aestheticians, ensuring excellent customer service and that Brow Bar customers are shown Benefit product as a part of the service.

Essential Duties and Responsibilities:

Sales and Service Goals:

• Ensure all personal and team product sales and service goals are achieved.
• Continuously train and use the 8 Step Magic Formula. Ensure all team members are consistently using the 8 Step Magic Formula and the Hand Off.
• Create and maintain a partnership with the Brow Bar Lead Sales Aesthetician (LSA) to promote teamwork and a high level of customer service, as well as to communicate team goals and plans to achieve them.
• Divide sales goals between Beauty Artists and communicate goals on a daily basis; follow up during the day to ensure all Beauty Artists are on target to achieve their goals.
• Suggest products that meet customer’s needs, emphasizing quality and utility. Coach team and communicate with Retail Business Manager and LSA regarding product knowledge, demonstration techniques and new products.
• Book makeup lessons on a complementary basis to fill quiet trading periods and as an addition to ALL booked service appointments at the Brow Bar.
• Maintain a cheerful, upbeat, energetic, fun attitude so that counter atmosphere is playful and exciting for customers and co-workers. Ensure your team does the same.
• Lead by Example. Demonstrate strong leadership skills; provide motivation, guidance and structure to ensure Aesthetician’s quality and consistency of work.
• Ensure that our customers receive the best customer service.

Counter Culture:

• Keep merchandise areas and displays full and well stocked, following Benefit Counter Culture direction.
• Keep counter, cash wrap and stock area clean and neatly organized at all times.
• Maintain Benefit Counter Culture standards at all times, including new product launches.

Teamwork:

• The Brow Bar Counter Manager’s key to success is partnership with the LSA to make both sales and service staff productive and successful in achieving goals.
• Provide both positive and/or constructive feedback to Beauty Artists who are either achieving goals and/or not achieving their goals.
• Develop and maintain a strong working relationship with the supervising Retail Business Manager.
• Encourage Beauty Artists and Aestheticians to work together by using the ‘Hand Off’ for services and product sales to achieve overall goals.
• Ensure correct use of the Appointment Book and team compliance of appointment booking procedures.
• Ensure all Benefit, Benefit Brow Bar and Retailer policies and procedures are followed including, but not limited to, customer release forms, etc.
• Train and coach all new Beauty Artists on the * Step Magic Formula, using the appointment book, the Hand Off, and all other job requirements.
• Responsible for notifying Benefit Retail Business Manager of any staff absences in a timely manner, and for communicating this to the Brow Bar CM and other team members.

Promotions and Special Events:

• Work closely with Benefit Retail Business Manager, CM and LSA to plan events and promotions for the team.
• Take necessary and/or recommended steps to ensure the successful execution of promotions with a positive and motivated approach.
• Communicate new promotion ideas and provide feedback.
• Book appointments for events and promotions, and ensure the team does the same.

Administration:

• Accurately complete and deliver all productivity reports on time to Retail Business Manager.
• Take stock inventory and use Retailer ‘Top 40’ procedure regularly to ensure no out of stock situations arise.
• Monitor schedule weekly to ensure effective coverage, and communicate with Benefit Retail Business Manager, LSA and team any vital information, including openings, sick calls, vacation or PTO days that may affect staffing levels.
• Regularly review all reports and employee concerns with Retail Business Manager

Recruiting:

• Consistently recruit for outstanding Beauty Artists.
• Ensure that you have a talent pool readily available to fill open positions.

Miscellaneous:

• Follow all morning/evening opening and closing procedures -closeouts, cash drawer, turning off workstations, straightening up work area, cleaning tester units, etc. and ensure team participation and compliance.
• Follow all Retailer policies and procedures, as outlined in Retailer employee information and provided by Retailer management.
• Follow company and Retailer dress code.
• Maintain very high quality of personal hygiene.
• Attend mandatory Benefit Training Parties, Counter Manager meetings and team meetings.
• Serve as liaison between Benefit Retail Business Manager and Retailer Management.
• Perform all other duties as assigned.

Physical Demand: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the basic functions of this job. Reasonable accommodations must be made to enable individuals with disabilities to perform these functions.

Work Environment: 
The work environment characteristics described here are representative of those an employee encounters while performing the basic functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

How To Apply:

Email your resume, cover letter, and/or any other relevant materials to:
starsearch@benefitcosmetics.com

Please include the job title in the subject of your email.
In your cover letter, please be sure to address the following questions:
1) The job for which you are applying
2) The date you are available to start
3) The reason you want to work with us
4) How you heard about us