Job Title: Lead Sales Aesthetician Location: Toronto, Canada

Summary:

The Lead Sales Aesthetician (LSA) is responsible for ensuring Brow Bar sales and service goals are achieved through use of the 8 Step Magic Formula and the performance of short salon services including brow and facial waxing. The LSA is responsible for developing the selling, service, and customer service skills of the Aesthetician team through coaching, team selling and leading by example. They are also responsible for creating and maintaining a high level of teamwork and communication between Beauty Artists (BA’s) and Aestheticians, ensuring excellent customer service. In addition, the LSA is responsible for all aspects of Aesthetician scheduling, payroll procedures, supply and tool ordering, and maintaining compliance.

Roles & Responsibilities:

Sales & Service Goals:

• Ensure all personal and team product sales and service goals are achieved
• Continuously train and use the 8 Step Magic Formula. Ensure all team members are consistently using the 8 Step Magic Formula and The Hand Off
• Demonstrate, recommend and sell Benefit products. Ensure your team does the same
• Perform short salon services, including but not limited to brow and facial waxing, and tweezing. Up-sell additional services when appropriate
• Divide service and sales goals between Aestheticians and communicate goals on a daily basis; follow up during the day to ensure all Aestheticians are on target to achieve their goals
• Coach team and communicate with Retail Business Manager and Brow Bar Counter Manager (CM) regarding product knowledge, demonstration techniques and new products
• Lead by example. Demonstrate strong leadership skills; provide motivation, guidance and structure to ensure Aesthetician’s quality and consistency of work
• Follow all safety, sanitation and hygienic procedures before, during and after services. Ensure your team does the same
• Create and maintain a partnership with the Brow Bar CM to promote teamwork and a high level of customer service
• Ensure that customers always receive the best customer service!

Service Supplies & Service Stations:

• Follow Benefit supply order procedure to ensure necessary supply levels are maintained
• Ensure service stations are sanitary; wax is cleaned off surface and wax pots.  Containers should be properly labeled and have lids on at all times
• Maintain a sanitary, organized, uniform appearance at service and tester stations
• Ensure all Aestheticians are performing services, and maintaining waxing areas that are to the utmost standards of hygiene and that are compliant at all times
• Follow up morning/evening opening and closing procedures, turning off workstations, straightening up work area, clean tester units, cutting muslin etc. and ensure team participation and compliance

Counter Culture:

• Keep merchandise areas and displays full and well stocked, following Benefit Counter Culture direction
• Keep counter, cash wrap and stock area clean and neatly organized at all times
• Maintain Benefit Counter Culture standards at all times, including new product launches

Teamwork:

• The LSA’s key to success is partnership with the Brow Bar CM to make both sales and service staff productive and successful in achieving goals
• Provide both positive and/constructive feedback to Aestheticians who are either achieving goals with services and products and/or not achieving their service or product goals
• Develop and maintain strong working relationship with the supervising Retail Business Manager
• Encourage BA’s and Aestheticians to work together by using The Hand Off for services and product sales to achieve overall goals
• Ensure correct use of the Appointment book and team compliance of appointment booking procedures
• Ensure all Benefit Brow Bar and Retailer policies and procedures are followed
• Train and coach new Aestheticians on waxing technique, sanitation & hygiene, compliance using the appointment book correctly, the 8 Step Magic Formula, The Hand Off and all other job requirements
• Responsible for notifying Retail Business Manager of any staff absences in a timely manner, and for communicating this to the Brow Bar CM and other team members

Promotions & Special Events:

• Work closely with Retail Business Manager, CM and Brow Bar CM to plan events and promotions for the team
• Take necessary and/or recommended steps to ensure the successful execution of promotions with a positive and motivated approach
• Communicate new promotion ideas and provide feedback using your expertise as an Aesthetician
• Book appointments for events and promotions, and ensure the team does the same

Administration:

• Accurately complete and deliver all productivity reports on time to Retail Business Manager
• Work with Retail Business Manager to create Aesthetician schedule
• Monitor schedule to ensure effective coverage, and communicate with Retail Business Manager, Brow Bar CM and team any vital information
• Manage all aspects of the time keeping and payroll system
• Ensure Aestheticians accurately clock in and out for scheduled shifts and lunches
• Ensure all Aestheticians record any attendance issues on attendance calendar
• Manager all aspects of the supply order system
• Accurately complete and deliver all productivity reports on time to Retail Business Manager

Qualifications:

• 2-3 years retail experience
• 1-2 years supervisory experience
• Proven sales and customer service track record
• Exceptional communication both verbal and written
• Strong leadership abilities
• Adept at problem solving – ability to initiate and manage change in a positive manner
• Current Aesthetician Certification required

Work Environment:

Dynamic, Fun, Exciting, Team Spirited

Never the same thing twice!

Workweek typically Tuesday - Saturday (may vary)

Retail environment

This job requires the individual to lift up to 50lbs

We would like to thank all candidates in advance for their interest in this position. However only those selected for an interview will be contacted.

We are an equal opportunity employer committed to workforce diversity.

How To Apply:

Email your resume, cover letter to:
careerscanada@benefitcosmetics.com

please include the job title in the subject of your email

In your cover letter, please be sure to address the following questions:
1) The job for which you are applying
2) The date you are available to start
3) The reason you want to work with us
4) How you heard about us